And 57% use instant messaging platforms such as Slack or Google Chat (43% use these often). More hours dont mean more work. After the big experiments in our working lives that we went through in 2020, we should keep experimenting and learning in 2021 and 2022. Production figures for robotics in China exceeded prepandemic levels by June 2020. A record number of Americans have quit their jobs since the start of the COVID-19 pandemic. This shift to digital transactions has propelled growth in delivery, transportation, and warehouse jobs. There are no significant differences across demographic groups. More hours dont mean more work. The youngest workers are among the most likely to say a lack of motivation has been an impediment for them: 53% of those ages 18 to 29 say its been difficult for them to feel motivated to do their work. Kweilin Ellingrud is a senior partner in McKinseys Minneapolis office. The short- and potential long-term disruptions to these arenas from COVID-19 vary. Here are five crucial areas to focus on during 2021 to keep your employee experience at the top of its game: 1. In addition, supervisors who use these platforms often are more likely than those who dont supervise others (but also use video platforms often) to say they feel worn out by the amount of time they spend on these types of calls (47% vs. 33%). References to White, Black and Asian adults include only those who are not Hispanic and identify as only one race. Manny Medina, the chief executive of a Seattle-based artificial intelligence sales company, doesn't mind repeating himself. According to the remote workers statistics for 2022, 34% of US employees have remote jobs, while 41% are working in a physical office. Susan Lund and Anu Madgavkar are partners of the McKinsey Global Institute, where James Manyika and Sven Smit are co-chairs and directors. The most disadvantaged workers may have the biggest job transitions ahead, in part because of their disproportionate employment in the arenas most affected by COVID-19. Nearly all potential remote work is within this arena. Jobs with the highest physical proximity are likely to be most disrupted, COVID-19 has accelerated three broad trends that may reshape work after the pandemic recedes, The mix of occupations may shift, with little job growth in low-wage occupations, As many as 25 percent more workers may need to switch occupations than before the pandemic, Companies and policymakers can help facilitate workforce transitions, grew more than tenfold between April and November 2020, Where the jobs are: An inside look at our new Future of Work research. This is the largest arena in advanced economies, accounting for roughly one-third of employment. Everyone who took part is a member of the Centers American Trends Panel (ATP), an online survey panel that is recruited through national, random sampling of residential addresses. Still, those with higher levels of educational attainment and upper incomes are the most likely to say they are working from home all of the time. Excluding factory jobs, restaurants, grocery stores, retail and other businesses that require people to be on location, many companies are finding the change is not as painful as they may have thought. In RingCentrals research report titled Is Remote Work Sustainable?, a focus on a connected culture leads to significant gains in employee productivity and well-being. This compares with only 23% of those without a four-year college degree. Incentives will change for both job seekers and employers In today's remote work landscape, organizations can't rely on attracting talent through strictly in-office perks like free parking, an onsite fitness center or commute reimbursement. A third say theyd want to work from home some of the time, while just 11% say theyd want to do this rarely or never. References to workers or employed adults include those who are employed part time or full time and who have only one job or have more than one job but consider one of them to be their primary job. In addition, Black and Hispanic workers are less likely than White workers to be very satisfied with the measures that their workplace has taken to protect them from being exposed to the coronavirus. It is about conversations, activities and projects that bring people together, even if they are working from home. Workers whose job cant be done from home are the most likely to say they are now working fewer hours (20% vs. 13% of those who can do their job from home but are doing so some of the time or less often and 14% of those who are working from home all or most of the time). Having hired over 25% of its workforce since going fully remote in March 2020, Slack has changed onboarding processes dramatically, moving paperwork and learning sessions to online and video and . Ask an Expert: How has COVID-19 changed the workforce? The future of the workplace: Embracing change and fostering connectivity The employees save on gas, clothes, cleaning and more. How Remote Work Affects Our Communication and - Greater Good While the coronavirus has changed the way many workers do their job whether in person or from home it hasnt significantly reshaped the culture of work for a majority of employed adults. Workers who play a supervisory role in their organization (70%) are more likely than those who dont (55%) to say they often use video calling or online conferencing. 5 Statistics Employers Need To Know About The Remote Workforce - Forbes Just one-in-five say they worked from home all (12%) or most (7%) of the time before the coronavirus outbreak, while 18% worked from home some of the time. According to Joel Block of Bullseye Capital, writing in his 2021 trends report, consider that fewer people commuting has several important implications, both positive and negative, that will. About six-in-ten workers with a bachelors degree or more education who say they are able to do their job from home (58%) say they are working from home all of the time, compared with 51% of those with less education. Feeling worn out is also more prevalent among those with a bachelors degree or higher (41%) than among those with less education (27%). More and more countries are now giving it a shot. It takes frequent communication, good collaboration tools and social events like virtual happy hours, peer chats and group video games. Teleworkers are relying heavily on video conferencing services to keep in touch with co-workers, and theres no evidence of widespread Zoom fatigue. Some 81% of employed adults who are working from home all or most of the time say they use video calling or online conferencing services like Zoom or Webex at least some of the time (59% use these often). And Black (70%) and Hispanic (67%) workers are more concerned about this than White workers (48%). This marks a significant shift for most of these workers, a majority of whom (62%) say that they rarely or never worked from home before the start of the coronavirus outbreak. The Ultimate List of Remote Work Statistics: The 2023 Edition Sign up to to receive a monthly digest of the Center's latest research on the attitudes and behaviors of Americans in key realms of daily life, 1615 L St. NW, Suite 800Washington, DC 20036USA I expect that a shorter work week will increase productivity and employee satisfaction, both key parts of boosting profitability. "You want to make sure everyone's using the same thing and communicating the same way." Basecamp is already a hybrid company. Theres a clear class divide between workers who can and cannot telework. Learn about the trends and best practices to take your remote team to the top. Work tool use should be consistent whether in the office or remote. Just as they have been proven wrong by remote working, I believe they will be proven wrong by the four-day work week. Theres a significant socioeconomic divide in the use of these types of services. In the highest two brackets, those skills account for less than 20 percent of time spent. These patterns are similar when it comes to potentially passing the virus along to others at work. Workers who are working from home all or most of the time are also more likely than other workers to say that its now easier for them to balance work and family responsibilities and that they are more satisfied with their job than before the coronavirus outbreak. Those who worked from home before the coronavirus outbreak may have an advantage in this regard. Spending Moves to the Suburbs: With fewer people downtown, money will start to be invested further away from the city. Published June 12, 2023. 3. A survey of 278 executives by McKinsey in August 2020 found that on average, they planned to reduce office space by 30 percent. The COVID-19 pandemic disrupted labor markets globally during 2020. Buildings will lose tenants. The abrupt closure of many offices and workplaces this past spring ushered in a new era of remote work for millions of employed Americans and may portend a significant shift in the way a large segment of the workforce operates in the future. In the United States, for instance, customer service and food service jobs could fall by 4.3 million, while transportation jobs could grow by nearly 800,000. Now, 71% of those workers are doing their job from home all or most of the time. By Emma Goldberg. getty There's no question that the pandemic has changed our outlook on remote work, as well as the future of the workplace itself. The youngest workers are among those most likely to say a lack of motivation has been an impediment for them: 53% of those ages 18 to 29 say its been difficult for them to feel motivated since the pandemic began. Work in this arena requires only moderate physical proximity to others and a moderate number of human interactions. Workers aren't so sure 03:42 People are revealing their salaries to this TikTok star. The nationally representative survey of 10,332 U.S. adults (including 5,858 employed adults who have only one job or have multiple jobs but consider one to be their primary) was conducted Oct. 13-19, 2020, using the Centers American Trends Panel.3 Among the other key findings: A majority (64%) of those who are currently working from home all or most of the time say their workplace is currently closed or unavailable to them; 36% say they are choosing not to go to their workplace.4 When asked how they would feel about returning to their workplace if it were to reopen in the month following the survey, 64% say they would feel uncomfortable returning, with 31% saying they would feel very uncomfortable. In our global survey of 800 senior executivesin July 2020, two-thirds said they were stepping up investment in automation and AI either somewhat or significantly. Two-thirds of those in the health care and social assistance sector say the same. Coffee shops, restaurants and local retailers dependent on the daily foot traffic will be hit hard. Scotland is looking at a country-wide shortened work week, and New Zealand, Sweden, Finland, Japan and Spain are all considering or piloting reduced hours among at least some businesses. Policymakers could support businesses by expanding and enhancing the digital infrastructure. Today, 85 percent of the population there works a four-day week at the same pay they received for five. Olivia Robinson is a consultant in the London office. This results in being 20% less likely to acknowledge company values. Given the expected concentration of job growth in high-wage occupations and declines in low-wage occupations, the scale and nature of workforce transitions required in the years ahead will be challenging, according to our research. The Future of Flexible Working, According to 6 Companies Then along came the Covid-19 pandemic, and that caused an instantaneous change. We find that jobs in work arenas with higher levels of physical proximity are likely to see greater transformation after the pandemic, triggering knock-on effects in other work arenas as business models shift in response. For example: The pandemic pushed companies and consumers to rapidly adopt new behaviors that are likely to stick, changing the trajectory of three groups of trends. In the longer term, the shift to remote work and related reduction in business travel, as well as automation of some occupations, such as food service roles, may curtail labor demand in this arena. How AI Is Changing The Future Of Work - Forbes According to Kate Lister, president of Global Workplace Analytics, 56% of the U.S. workforce have jobs that are at least partially compatible with remote work. 4 The pace of growth is well above the 0.4% average rise per year for total employment in the . And then there is the impact on employees. While these technologies have helped companies and organizations operate effectively during the pandemic, there has been widespread concern that video calls in particular are taking a toll on workers. The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than previously estimated potentially needing to switch occupations. In addition, parents are more likely than non-parents to say its been difficult for them to meet deadlines and complete projects on time while working at home. How remote work changed these people's lives . In France, Germany, and Spain, the increase in job transitions required due to trends influenced by COVID-19 is 3.9 timeshigher for women than for men.Similarly, the need for occupational changes will hit younger workers more than older workers, and individuals not born in the European Union more than native-born workers. There is an inconvenient truth about modern employment: Many people hate their jobs. Having an adequate workspace at home has also been easy for most teleworkers 47% of those who are now working from home all or most of the time say this has been very easy, and 31% say its been somewhat easy. While large majorities of workers across age groups say they use video calling or online conferencing at least some of the time, workers ages 65 and older are the least likely to say they do this often. Isnt this the atmosphere we want to create at work everywhere? About half (49%) say they now have more flexibility to choose when they put in their hours. The general consensus is that it works in the right situations. We should strive to create a place where people flourish and feel fulfilled, and are not treated as programmable deadline-hitting workhorses. To boost employee satisfaction and increase productivity, to make my business better and my customers happier, Im going to pilot a four-day work week starting in the new year. Change is often tough, but it can also be very rewarding. Women (60%) are more likely than men (48%) to be at least somewhat concerned about being exposed to the virus. (+1) 202-419-4300 | Main Lab technicians and pharmacists work in the indoor production work arena because those jobs require use of specialized equipment on-site but have little exposure to other people (Exhibit 1). Other kinds of virtual transactions such as telemedicine, online banking, and streaming entertainment have also taken off. In the engineering department, output increased across several teams -- in some cases doubling. Mothers (39%) are more likely than fathers (28%) to say its harder for them to balance work and family responsibilities compared with before the coronavirus outbreak. The common feature of these automation use cases is their correlation with high scores on physical proximity, and our research finds the work arenas with high levels of human interaction are likely to see the greatest acceleration in adoption of automation and AI. And while most of those with upper incomes (65%) say they are currently working from home all of the time, 52% of those with middle incomes and 46% of those with lower incomes say the same. While the pandemic imposed the WFH economy, it was going to happen anyway. Among those who either cannot do their work from home or can but are not working from home all of the time, about eight-in-ten say they are very (39%) or somewhat (42%) satisfied with the measures that have been put in place to protect them from being exposed to the coronavirus. Opinion | Remote work has changed the workplace. Now let's change the These virtual practices may decline somewhat as economies reopen but are likely to continue well above levels seen before the pandemic. More hours don't mean more work. In the first quarter of 2022, nearly 25% of job postings at the 50,000 largest companies in the U.S. and Canada were for permanently remote positions, according to the job listing service Ladders. One is not necessarily better than the other. Work from home has become business as usual. Prior to the pandemic, Pruitt had thought about moving, but it wasn't until she. Even in advanced economies, almost 20 percent of workersin rural households lack access to the internet. Tellingly, Owl Labs' data also shows that millennials lead the way among those who prefer fully remote work, with 44%, compared to 41% of Generation X, 40% of Gen Z, and 38% of boomers. Among teleworkers, parents are somewhat more likely than adults without minor children to say its been difficult for them to have an adequate workspace 28% vs. 19%. Salesforce, which was built on a model of large groups of employees working in big city office towers, declared that setup all but obsolete earlier this year. Among more seasoned teleworkers, only 27% feel this way. If the experience of Iceland is anything to go by, it should be a resounding success. Workers ages 50 and older are also more likely than their younger counterparts to be very satisfied (50% vs. 34%). CX & Customer Service Expert, Researcher, Speaker and Author, While the pandemic imposed the WFH economy, it was, there were over 5 million U.S. employees working from home. This is the largest arena in China and India, accounting for 35 to 55 percent of their workforces. Hospital and medical office administrative staff fall into the computer-based office work arena, where more work can be done remotely. Mothers and fathers are about equally likely to say this has been difficult for them. Many companies deployed automation and AI in warehouses, grocery stores, call centers, and manufacturing plants to reduce workplace density and cope with surges in demand. Over time, businesses would have realized that technology enables this capability. Mary Meaney is a senior partner in the Paris office. According to Joel Block of Bullseye Capital, writing in his 2021 trends report, consider that fewer people commuting has several important implications, both positive and negative, that will impact the economy. Thriving in the Remote Work Revolution: Transforming HR - LinkedIn (Keep in mind simple doesnt always mean easy.) Amid the coronavirus outbreak, a majority of employed adults who say that the responsibilities of their job can be mostly done from home (55%) say they are currently working from home all of the time. The data was collected as a part of a larger survey conducted Oct. 13-19, 2020. To begin, think about the varied demands of working . Most also say its been easy for them to meet deadlines and complete projects on time, get their work done without interruptions, and feel motivated to do their work. Women (60%) are more likely than men (48%), and workers younger than 50 (56%) are more likely than older workers (50%), to be at least somewhat concerned about being exposed to the virus. To guarantee that the same, consistent customer service is delivered, I plan to stagger the days that people are working and, if needed, to add to our headcount. Women (41%) are more likely than men (36%) to say they can do their job from home, but majorities of both say this is not the case. 2. E-commerce and other virtual transactions are booming. However, it is unclear whether the relationship between remote . The way we think about time and space has changed," says Tsedal Neeley, a professor at Harvard Business School and author of the book Remote Work Revolution: Succeeding From . Remote working has changed the rules of the workplace, so watch out Longer days with more distractions - what's not to like? The last two years ushered in an unplanned experiment with a different way of working: Some 50 million Americans left their offices. Some 36% say they would feel at least somewhat comfortable working at their workplace if it were to reopen in the month following the survey. Some work in this arena migrated to e-commerce and other digital transactions, a behavioral change that is likely to stick. Two ways businesses historically have controlled cost and mitigated uncertainty during recessions are by adopting automation and redesigning work processes, which reduce the share of jobs involving mainly routine tasks. Smaller shares cite restrictions on when they can have access to their workplace (14%) or relocation (either permanent or temporary) to an area away from where they work (9%) as major reasons why they are currently working from home. Im not the only pioneer. The survey also showed that most Americans are spending more time alone, and that women continue to spend more time caring for children than do men. This has resulted in 34% less peer recognition for them than for their counterparts. This way, nearly all U.S. adults have a chance of selection. The Pandemic Has Expanded the Role of HR - SHRM Asked how they would feel about working at their workplace if it were to reopen in the month following the survey, 64% of those whose workplace is currently closed or unavailable to them say they would feel uncomfortable, with 31% saying they would feel very uncomfortable. Among employed adults who have not changed jobs since the pandemic began, four-in-ten of those who are working from home all or most of the time say they have more flexibility to choose when they put in their work hours than they did before the coronavirus outbreak. 03:04 The UK is testing out 4-day work weeks. We found that some work that technically can be done remotely is best done in person. On each of these, smaller shares note an improvement in the way things are going compared with before the coronavirus outbreak. About Pew Research Center Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. Before COVID-19, the largest disruptions to work involved new technologies and growing trade links. Office Buildings: If people dont have to come to an office, why lease office space? How Two Megatrends Affect Each Other: Studying the Interplay of Remote 11 Trends that Will Shape Work in 2022 and Beyond - Harvard Business Review Many of us. The scale of workforce transitions set off by COVID-19s influence on labor trends increases the urgency for businesses and policymakers to take steps to support additional training and education programs for workers. How the Remote Revolution is Changing Workforce Dynamics Demand for workers in the healthcare and STEM occupations may grow more than before the pandemic, reflecting increased attention to health as populations age and incomes rise as well as the growing need for people who can create, deploy, and maintain new technologies (Exhibit 3). This report on the future of work after COVID-19 is the first of three MGI reports that examine aspects of the postpandemic economy. Working from home is here to stay. Among teleworkers who are choosing not to work from their workplace, majorities say a preference for working from home (60%) and concerns about being exposed to the coronavirus (57%) are major reasons why they are currently working from home all or most of the time. The trends accelerated by COVID-19 may spur greater changes in the mix of jobs within economies than we estimated before the pandemic. On the downside, 65% of workers who are now teleworking all or most of the time but rarely or never did before the pandemic say they feel less connected to their coworkers now. There is also a difference by education: 70% of teleworkers without a bachelors degree see these online tools as a good substitute for in-person contact, compared with 62% of those with a four-year college degree. A Gallup study found that, as of July 2022, eight in ten people were working either hybrid or remotely. White workers who are spending some time at their workplace are more satisfied than Black or Hispanic workers with the steps that have been taken to ensure their safety: 45% of White workers, compared with 31% of Black and 29% of Hispanic workers, say they are very satisfied.
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