Spills? Multi-year care packs are available for you to choose from, meaning you have the freedom to select the exact coverage you need without ever having to pay for more. Modify your browser's settings to allow Javascript to execute. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. Language: Download PDF {{#if (eq ../this.length 3)}}. Post Warranty plans are meant to provide additional coverage after your base warranty expires. Existing selections will be lost. Expert online chat is limited to English language only and available during the service coverage window. Not all customers may qualify. When can I purchase a care pack for my HP device? Consumer printers are also eligible for extended protection, as are business or commercial PCs and printers. a.Support agreements covered by this issuance must be documented so that all terms and conditions are clear and understandable. Flexible proactive support options, delivered by HPE experts, who complement Customer's capabilities and can free up Customers to focus on other priorities. Purchase peace-of-mind without feeling out-of-pocket. This page requires Javascript. You can update your credit card on file with HP by signing in and navigating to the. Add to Quote. HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Care Packs can be purchased at time of sale of supported product or within 90 days purchase. When you invest in a school, home, or work PC, youre taking a big step. You can view your entitlement and coverage in your Subscription Care Pack Terms of Service. Continue through checkout to submit a purchase request and select 'leasing' as your preferred method of payment. For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Supplemental Data Sheet Terms for Support (CTDS01) Additional terms required when purchasing HPE support services. We apologize for this inconvenience and are addressing the issue. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. When you purchase your HPE hardware, the item will be covered by limited warranty (sometimes known as standard or base warranty). Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Continue Shopping. HP can identify most HP products and recommend possible solutions. Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. It is strongly recommended that you edit the address and try again. HPE Support. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Support. Support Services Central. Support Home Support Chat. We have a HPE DL380 Gen 10 with a 3 year base warranty. You can easily update your personal information and payment details for your HP subscription Care Pack via the, You may cancel your HP subscription Care Pack at any time via the. Click here to get in touch with Support Warehouse. Phone support or chat support will not invalidate the rebate. If requested by HP via email, you may be asked to provide: You can utilize HP Support Assitant to find the serial number, HP provides product and technical support to our customers. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. If you are cancelling within the first 30 days, you will receive a full refund to the payment method on file. Please wait while we gather your contact options. HP can identify most HP products and recommend possible solutions. Marketing description is not available.Marketing description is not available. For HPE products that are supported by HPE InfoSight (list available in the following link), HPE provides support and advice for the setup, configuration, and usage of HPE InfoSight. You may purchase a Care Pack at time support product is purchased or within 90 days of product purchase, Post Warranty Plans within 90 days before to 30 days after your base warranty expires. HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on . For more information about Microsofts support, please see Microsofts Support Lifecycle FAQ at https://support.microsoft.com/lifecycle. In the event your payment fails to process, we will notify you via email to provide updated payment information. Post Warranty plans can be purchased no earlier than 90 days prior to expiration of the original product warranty or previously purchased HP Care Pack and no later than 30 days following expiration of the product warranty or previously purchased Care Pack. Link a support agreement Link a support agreement to access feature services such as HPE Proactive Care reports, support case manager, specific agreements for service credits, and software updates and licenses. Get advice, answers, and solutions when you need them. Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes. HPE Products | Extended Warranties - HPE Products {{#if (eq ../this.length 3)}}. 24 hours a day, 7 days a week. Windows 11 Support Center, Finding your Serial Number HPE 1Y PW Tech Care Basic Service HW Only. Albania AL; . Items sold by HP.com are not for immediate resale. HPE 1 Year Post Warranty Tech Care Basic ML350 Gen9 Service. You can cancel your HP subscription Care Pack at any time. HP ProCurve Switch 2312/2324. You gain this access when you link your HPE Support Center profile to your contract or warranty. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HP Care Pack Frequently Asked Questions HP's Virtual Agent can help troubleshoot issues with your PC or printer. Link a support agreement to access feature services such as: Proactive Care reports, Support Case Manager, specific agreements for service credits and software updates and licenses. OR, call the HPEFS PC Express team at 1-888-277-5942, HPE 1 Year Post Warranty Tech Care Basic ML350 Gen9 Service. When HPEs systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. If you do accidentally damage your PC, the HP Care Pack offers the option of quick pick-up and expedited return after repairs or part replacement. Cancellations made within 2 days or less will not receive a refund. Please wait while we gather your contact options. Subscription Care Pack Billing and Length of Service. *RRP - Reseller Recommend Price. Can I pay with alternative banking applications like PayPal? For general questions, email us at hpestore.quote-request@hpe.com, Chat with an agent As low as $57 /mo with HPEFS Available Add to cart More Information Features Specifications Key Features Phone access to experts Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Never again lose revenue, jeopardize customer satisfaction, or negatively impact workspace productivity due to unaffordable downtime. Need help locating the right product for your business? * Prices may vary based on local reseller. Quantity limits may apply to orders, including orders for discounted and promotional items. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and is subject to credit approval and execution of standard HPFSC documentation. Response times will depend on the service level of the covered product. Having it to support existing signout flows. General Terms This HP Limited Warranty gives you, the end-user customer, express limited warranty rights from HP, the manufacturer. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions. Service starts the day you purchase your hardware. Support Services Central If youre ever in need of help or clarity, you can have your HP Care Pack explained with access to technical support 24 hours a day, 7 days a week. Well cover the most frequently asked questions so you can have your HP care pack support explained in full detail. Prices may vary based on local reseller. Completion of the specified number of years of service purchased. You can purchase an HP Warranty and enhanced HP Care Pack on a number of products, not just consumer PCs. Why do I need a subscription Care Pack if I already have a 1-year factory limited warranty? The HP Care Pack Registration team will make every attempt to register your care pack on your behalf. Response times will depend on the service level of the covered product. Enter HW/SW number, serial number . How to register a warranty or service agreement on HPE website Initial phone-based diagnosis. Support, Click or use the tab key to select your country, Skip to We apologize for this inconvenience and are addressing the issue. Length of Warranty. Complex questions that require detailed responses may be elevated to support incidents on an as-needed basis. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Why are you calling me? The following table shows standard iLO features that ship at no extra cost in HPE ProLiant, HPE Edgeline,HPE Apollo, and HPE BladeSystem servers with iLO support, and the iLO licensed features that are availablefor each iLO license type. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Care packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware. 1208 0 obj <>/Filter/FlateDecode/ID[<5D97D31BA122DC43A17D778A07A0226E><1485633C8DBCE545A56C1E6834ECC306>]/Index[1197 24]/Info 1196 0 R/Length 69/Prev 215518/Root 1198 0 R/Size 1221/Type/XRef/W[1 2 1]>>stream Rates and terms are based on customers credit rating, offering types, services and/or equipment type and options. Standard Warranty for HP Networking Switches and Hubs, as it comes with the product. Park Place allows you to extend the life of your data center hardware by providing world-class HPE server maintenance and support that includes our fast and responsive 24/7 domestic call center. HP subscription Care Pack goes beyond the HP factory warranty and can provide additional coverages. HPFSC reserves the right to change or cancel this program at any time without notice. Other restrictions may apply. Rates and terms are based on customers credit rating, offering types, services and/or equipment type and options. Once your care pack coverage has ended, you have 90 days to submit the rebate claim to HP. Care pack terms and conditions can be found here for: For Consumer product care pack service support, please call 1-800-474-6836. All HP laptops and desktops come with a 1-year factory limited warranty. 15-minute 24x7 enhanced response (Critical and Essential service levels) For severity 1 critical incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. HP subscription Care Packs are only available at the time of purchasing your HP laptop or desktop PC on HP.com. Learn how HPE technical resources will work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. It is strongly recommended that you edit the address and try again. agreement and/or terms and conditions of the HPE Software License Agreement apply when downloading. Our product experts would love to chat with you to find products and services that enable opportunities and resolve your business problems. PDF DOD INSTRUCTION 4000 - Executive Services Directorate The Virtual Agent is currently unavailable. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. Find an authorized reseller, service provider, or support partner to get a quote. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. HPE ProLiant and Care Packs: what to choose to be - HPE Community Other restrictions may apply. Estimated monthly payment based on 36 month fair market lease. HPE has launched the OfficeConnect Support Portal to make the small business support experience faster, simpler and more intuitive, and now offers around the clock support at no additional cost during the warranty period. Price : 3,421.79 $. Content, Skip to If you require further assistance, HP offers quick and simple Pick-up and Return service. HPs subscription Care Pack is a more flexible, affordable and convenient way to ensure your HP laptop or desktop PC is protected if something were to happen to it. Working with HPE got worse and worse over the past few years for small partners like us. It should include 9x5 support with NBD Onsite Support and parts. Prices may vary based on local reseller. %PDF-1.6 % How do I contact the Care Pack Registration team? Our system could not confirm your address to be valid and cannot find a recommended alternative. Prices, specifications, availability and terms of offers may change without notice. 2-hour standard response (Basic service level)For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Continue Shopping. Reliable support means that HP will repair or replace your equipment with no loss in coverage. Please try again shortly. General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident. How to decide between warranty or HPE foundational support: HPE By phone - call 1 (844) 385-2353 Option 1, 2, Utilize HP Support Assistant (see above question for how to download), Go to My PC and then to the Warranty and services tab and your remaining warranty time will be displayed on this page. HPE 4-Hour 247 Same Day Hardware Support Post Warranty extended service agreement - 2 years - on-site. Contract and volume customers not eligible. Each year your subscription will renew, and you will be billed based upon the agreed billing cycle (I.e. Youll receive a rebate for the price of the invoice if you dont use the service. HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). Flexible reactive support options. You probably don't have this ID. Software-as-a-Service Terms (CTSAAS02) Used for purchasing HPE SaaS services. To decide if you want to upgrade to Pick-up and Return services, Accidental Damage coverage, Theft Recovery, and 24/7 customer support. Not all customers may qualify. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions. Reddit, Inc. 2023. *RRP - Reseller Recommend Price. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and is subject to credit approval and execution of standard HPFSC documentation. For devices managed by iLO Amplifier Pack, use iLO Amplifier Pack Product Entitlement Report. Enterprises operating on HP servers benefit not only from industry-standard security features, but also from HP Care Pack Services that allow you to maximize your server utilization and performance. Javascript is disabled in this browser. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B). Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative. For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com. The HP Care Pack purchase date, as applicable, and terminates upon completion of the specified number of years of service purchased. When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised. Finding your Product Number.
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