Use warranty check to enter or import serial number information to retrieve warranty status for your devices. Check your device's warranty status with Warranty check. Locating the HPE MSA Serial Number-a00071680en_us PDF. Learn About. The beta Warranty API had issues that have been addressed. Regards. In the mean time what possible alternatives are there? The warranty module in the HP Client Management Script Library will generate an error. We're all developpers here (or technical persons), we know what it's like. The link for the fourm says it has been moved. We're getting to the point where it is more frustrating than helpful. The API will be back, but I am not in a position to say when. The App will allow you to scan the barcode on the label for easy validation. note: Thank you for reaching out. Any relevant warranty and service information will be displayed in your browser. If we send in a support ticket with a list of serial numbers, will the representative give us a warranty status check on all of them? The API Team will not -- cannot -- forecast when your access will be reinstated because it is not knowable. Warranty check iLO Amplifier Pack Product Entitlement Report Their Windows Server is 10.99.1.11 and they have a bunch of static IP devices including gateway/firewall (UniFI), switches (UniFi), printers/copiers, security cameras and HVAC stuff. Privacy It is beyond difficult to predict and determine what our HP spend should be without the ability to check on warranty status of hundres and for some thousands of computers via some bulk method. Select a product type for tips on finding your serial number. We don't advocate for/against any hardware vendor- but we do want feature parity with those vendors that are most common across our customer base. Alejandro, I will ask the API Team in CSS if they have made any modifications to the Forum. You gain this access when you link your HPE Support Center profile to your contract or warranty. What happens after I receive the replacement part? 5. Once you've had a chance to check up on your HPE warranty status, talk to us about post-warranty support options even if your warranty is still active right now, it's never too early to explore the possibilities. When contacting HP Customer Support they simply say "Use the warranty check on our website. . Hello, I was a member of the developer forum for the Warranty API. Now I get an "access denied" message when attempting to login to it. Did they ever reply to any of them? Is there any other way to check the warranty status in bulk (more than 20serial numberat atime)? We've given the best information that we can based upon the information we've been given. Sometimes HPE disks have multiple "serial" number stickers. Check out HP's developer community to ask questions. We want all the other policies to apply to this GPO so I don't want to use Block Inheritance since every other GPO would then have to be manually linked to this OU. Today in History: 1948 British begin airlift Operation Plainfare to West BerlinAt the end of the Second World War, U.S., British, and Soviet military forces divided and occupied Germany. Desktop. I will pass your inquiry on to the API Team so they can contact you. Stating that the API is unavailable does not help, this has business impact. Warranty Check; HPE Aruba Support Portal; My Document Repository; Diagnostic Passwords; Import/Export Classification Data; HPE Community Forums; . Company. Paused during transition. I also need to check > 1000 serial numbers and I am not happy at all that I can not use an API. Ive checked the forum https://developers.hp.com/forums/hp-product-warranty-api and it doesnt appear any update about the API issue. i have tried with Z4F0A0B2FTM9 & PHG45112YG, What country are you in and maybe photo of serial barcode on Disk for us to help. (I have counted the days since the API was taken down.) However, you have to be signed into the portal. Remove. Carlos, I will forward your request to the Warranty Enablement team. The API team is evaluating how to re-enroll thousands of users. Reading through the thread, I can offer the following impact: I am a professional services provider for a large Systems Management software platform. I totally understand that it is not your fault, but please also understand our frustration with HP as a business entity about this. Is there an escalation point to the API team? HP can we please have an update on this topic? We are not pleased by the fact the HP API Warranty Check does not work anymore. We are a different product team than the one that controls the API, which is what I meant by "beyond our control". The Warranty API has been down for6 monthsnow and you have repliedmany, manytimes that you would "contact the Warranty API team to pass along our concerns". The number following the prefix "S/N", "Serial", or "Serial Number" is the serial number. In your October 4th reply, you say "the prod Warranty API is getting closer to release". Directing to that Warranty API forum generates nothing. I have a dual screen monitor set up at work, both monitor are the same model they are ASUS VS197'sOn Windows Device Manager, one monitor shows as "Generic Non-PnP Monitor & the other shows as Generic PnP Monitor. Unfortunately it seems HP does not seem the recognize the importance for their clients to support their customer base. I know it's not your fault. Is there any product info api to check hp product details. It is missing? o product name, product number, and serial number Latest hardware and software warranty information and terms. This is a step forward to restoring the API. Warranty and Support Summary HPE ARUBA NETWORKING Page 4 User Experience Insight Sensors 1 year 810 days 1 year N/A 90 days (bug fix only) I have forwarded your analysis and observations to the business team to inform their conversations. Sadly, communication with partners doesnotappear to be one of their strengths. This has been down well over a month , and is now becoming a problem. Linking our tool to that API just before it shut down without any notice has caused numerous issues and believe me, we are extremely disappointed. Laptop. What happened to the API warranty forum? How can I find warranty status of SANs by serial number? They're now running o Hi,We have a GPO that we want to apply to all our servers except ones in a particular OU. They may be able to run a manual warranty report to let you "get on with business." Or, let HP detect your product. 1) for the next two years, report the issue to HPE support with the serial number+part number of the server and the spare part number[13] (SPN/replace with HP spare) of the hard drive. [EDITOR'S NOTE: Answers forwarded to Warranty API Team.]. I am not part of the Warranty API team, but I can get your message to that team, and they will contact you while the API is being repositioned. I am the Portal Editor. HPE 9000 and HPE e3000 Servers > Serial Number; Community. We assume this has cost HP hundreds of thousands of lost revenue dollars. If you have specific questions on the unavailability of the API or time frames, please consult the HP Warranty API support forum. Enter your serial number, product number or product name. You'll need an HPE account and your device's serial number to get started. How many customers do you serve? Please make the faciliy available. The team that monitors the forum for the script library forum simply does not have the information. It can process 20 serial numbers at the same time". Warranty API is getting closer to restoration, Then give us the API team manager's contact info ;), Is this why I can't get access to the API set, Your message forwarded to HP Warranty API team, Forwarded with emphasis to the Warranty API team, Forwarding your message to Warranty API Team for interim reports. As I mentioned previously, the support forum for the API is, https://developers.hp.com/forums/hp-product-warranty-api. Look for the "Genuine HP" security sticker if it's a newer drive. Multiple products. Country/Region of purchase *. Can we have a month and a year instead of terms like "soon" and "closer"? I have serveral hundred HP devices. Products. API needed, more than a year waiting for it Forwarding now. . Check your warranty or service status. Please tell me how many customers with HP devices you serve. (if you bought from the UK but your supplier got them from the EU, they need to be validated under the country of origin) See your first and 3rd server EU / EURO Contracts and warranties Contracts and warranties For some HPE Support Center features, you must have an active contract or warranty covering a specific product to access HPE's downloads, knowledge, and tools. We have removed warranty support from our script library tool and do not have an item on our roadmap to re-add it until we get clear answers from the team that controls the API. Finding the right one can be a challenge. Forums. We are users of the API just like you, not the owners of the API. 2. Reference Documents HPE Support Center Warranty Check API (Warranty Check API) is used to retrieve the status of your warranty, including service type and level, coverage dates, deliverables, and other details associated with your warranty. I would expect HP, servicing their customers, would propose to simply provide them with a list of all serial numbers so that they can check on our behalf. Country/Region of purchase. (I regret the delay, especially over night for our European and Asian users, but moderation is needed to stop the spammers.). I am sorry, I should've been more clear. HPE is usally very easy to deal with. What is the plan or timeline to solve it? 5. The HP warranty site seams to have changed, removing the serial number from the query URL, rendering my previous lookup script useless and making a new one a bit difficult. As for not knowing how to re-register thousands of users Im sure lots of us do this sort of thing day in and day out. We will resume operations at a later time. Here you go, I was able to pull it up after adding the part number 507127-B21. As the Portal Editor, I am not included on scheduling decisions, so I cannot say when later this year the Warranty API will finally return. Can you take a picture of your drive and post it? If you need to take a pic of the top of the HD label and you can read it off to the person on the phone or email/text it to them if it is easier. I have forwarded your feedback to the business team to help inform their decisions. 2) after the second year (when the server warranty expires), report the issue to the HPE support with the serial number[11]+part number[12] of the hard drive and . Instructions on the page below get me nowhere. HP are losing thousands of dollars and also the possability of losing business customers (we are already looking at alternatives!). No, HP won't give serial numbers away and normal rule : you need to keep serial number for EACH machine yourself for security reason. HPE; HPE GreenLake; Aruba; Aruba Atmosphere 2023; Skip to content. This is really important functionality for an enterprise vendor..! Would someone please fix this? And they can tell you when the API will be returning. Lenovo Warranty Check/Lookup | Check Warranty Status | Lenovo Support GB Scheduled Site Maintenance May 28, 2023 06:00AM (UTC) ~ May 28, 2023 08:00AM (UTC) Fulfillment of requests for Warranty and Registration may be unavailable during this maintenance period. HPE 9000 and HPE e3000 Servers. To continue this discussion, please ask a new question. Where are your customers located (Europe? India. North America? Finding the right one can be a challenge. Also any new updates? We are currenly replacing from dell to HP workstations. It is now coming up in Prod. Here the same. As the forum moderator, I am not able to speak for the businesses. I meet with them tomorrow and I will ask if they have a date targeted for restoration of the Warranty API service. Item. We're coming onto a year of downtime next month still no ETA or official answer. We'd love to work with HP to correct the problem, and even expand the solution set we offer our shared custmers- just let us know. We are advocating internally but need your help. Submit. Will the replacement part I receive under a warranty claim be identical to my original product? Turn your HP laptop upside-down and read the sticker. Get it on GooglePlay Download on the App Store Locating the label If you laptop has a removable battery, it is likely that the serial number is located under the compartment of the batteries. * Required fields. Without this there is no way we can begin to engage our vendors regarding forecasting of replacing hardware. So if this is not going to work in the couple months, than we should reconsider this project. The warranty information is displayed in the browser. What is the plan and the timeline to resolve? Check warranty status for multiple products Manually enter up to twenty serial numbers below and choose 'Submit'. As soon as the API is back up, the module should resume functionality. About HPE Accessibility Careers Contact Us Corporate Responsibility Global Diversity & Inclusion HPE Modern Slavery Transparency Statement (PDF) Hewlett Packard Labs Investor Relations Leadership Public Policy. HP's API does not work, so we've heard from multiple customers that this was a consideration in their decision to move to another Vendor. Warranty API moving from beta to prod. Swap code and let everyone know about your latest software masterpiece. As the editor of the Developers' Portal, where HP Client Management pages are hosted, I receive all the Forum comments. Menu. Asia? I voice the same concerns as the above messages. If you have specific questions on the unavailability of the API or time frames, please consult the HP Warranty API support forum. I am surprised. 1. Phil uk. Thatis frustrating for both you as a user and me as an advocate for our most popular API. HPE Hardware. What happens when I call HPE for a warranty claim? I understand and share your frustration. NO SERVERS, We have thousands of HP laptops and desktops in our company, Printing from the Internet (for developers), HP KaaS API - Customer Service and Support. We currently have about 30.000 clients and we will be migrating many machines to HP now very soon.We are currently using Dell and Lenovo REST API and are very pleased with their solution, so it is very sad that HP's warranty API still does not work. Whats the alternative? I'm sure others here would do the same as well. I understand that you, yourself, cannot provide an official ETA, but (unfortunately?) If you need help locating the Security Label on your part, please see the information below. I really don't want to "shoot the messenger" here this is unaccepptable, wow is this offline for over 5 months now. Typing in hundreds of seriels into the HP website is not practical and impacts our ability to make an imformed refresh for spend. . If you have an HP sales rep or technical consultant, please push them to send your feedback to their management. Can you take a picture of your drive and post it? One for the Business (Suddenlink) data one for VoIP (Nitel or is it Lumen or is it World-Net).The business internet is cable (coax) and the VoIP is fiber.The VoIP installers couldn't get the phone syst Cisco Umbrella & Secure Endpoint can be you last line of defence - see how! Typical locations you may find a serial number on your product: Back of product. Honored Contributor Mark as New; Bookmark . Get started Explore HPE HPE But I would still perfer a tentative, no-guarantees-provided ETA more than a "soon". Can you define what "closer" means? - I have tried updating the drivers but th A client (Resort) has 2 different Internet providers. Explore the new digital customer experience engagement . Software End User License Agreement and Hardware Limited Warranty for HPE Networking; WLAN platforms-software support matrix; Company. Hazeedayz - the prod Warranty API is getting closer to release. The beta Warranty API had issues that needed to be addressed. Luckily we haven't used this service since the start of the year, however we are a major university who is currently in the state of reviewing our entrie fleet, this API is essential to us being able to use this! API Team can run a manual report. It would appear that forum is not working, as it shows no existing threads, which is impossible since I created one a while ago, which I can no longer access. I have forwarded your question to the API Team, which is in the best position to give you a reply. This topic has been locked by an administrator and is no longer open for commenting. As of today, I've had to point another customer to this thread to explain that the warranty retrieval issue is not with our software, but with HP's API Team failing to provide answers for about a year. My 300 GB 10K SAS showing red light on the HDD, i would like to check warranty thorough HP support site, i tried to put my serial number but not recognizing. Any news or updates on the API availability will appear in that forum. Warranty period: The number describes the duration of warranty period for the device. When can the API be expected to be functioning again, a date would be great, not "SOON". We unfortunately have no insight on the status of the API, the library is simply a downstream consumer of the API. What is the warranty for the replacement part? 4. The Warranty API beta was not suited to the volume it received, so it went in for retooling and repositioning in the HP Services lineup. I have two HPE MSA 2050's that I am trying to check the warranty status on. I would just pick up the phone and call them. I have the S/N C049LJC12J and I need the Product Number to Warranty check ou. Could you provide us any advance? You are under warranty through 1/25/18, Base Warranty PHG45112YG Wty: HPE Parts Exchange SupportDec 27, 2014Jan 25, 2018 Active. We've escalated the issue internally on a regular basis and will continue to do so in hopes that the API will come back to life. But one of the project scope was to register HP warranty info in our assed management database as we did with dell. My best guidance for you remains that the API will return "soon." However, that won't include SERVERS or SWITCHES made by HPE, HP Inc.'s sister company, which split off 5 years ago. Enter a serial number to check your warranty or support status for your HP printers, laptops, desktops and other products. I configured a client's network with 10.99.1.1/24. I am the Dev Portal editor. It has been brought up in Prod and is being tested. As soon as the API is back up, the module should resume functionality. Search. And, please, do not reply with "I will pass your inquiry on to the Warranty API team so they know you are engaged and waiting.". The simple way is to just let us re-register ourselves. Do we have a timeline on when this outage will be resolved? 11. This is starting to take off quite a bit, since my company just had the joint purchase agreement for 8 municipalities in Norway out for tenders and HP won. Find your product information for quick identification. :/. Printer. Is the project officially cancelled now? How has this been down for more than a year? Oct 26th, 2018 at 11:19 AM This can happen if you buy servers from the EU - they are not on the UK warranty check page and you'd need to check it under the country of origin. Main Menu. From the dropdown menu, select the Country/Region the computer was purchased in, type your serial number, and then select Check Warranty. Top Author Message jamie.rozek Posted: 13 June 2019 - 9:23am I have forwarded your message with emphasis to the Warranty Enablement team. And in a big company like HP, you don't make forecasts that you can't meet. Will the Warranty API be coming back? Tks, 0 Kudos Reply. To validate your HPE part, download the HPE Validate mobile app from either the Apple App or Google Play stores. Product serial number *. When it returns, HP Inc.'s retooled API will cover printers of all types, laptops, workstations, and peripherals. However, when I enter the serial numbers on HP's warranty check website, it says that the serial numbers are not valid. Below that, enter your product's serial number and click Check Warranty. Threats evolve, so does your security posture. The company's only logical option is to say nothing at all. HP HDD 300GB, warranty check (Serial Number not recognizing) Posted by namsheedabdulkarim 2017-01-26T08:12:35Z. I would only be disapointed. More information not less would be greatly appreciated. So business impact is huge. With your serial number ready, open the HP Product Warranty Checker in your web browser. This has an enormous buisness impact. I will pass your question to the API Team. you are still the only official HP channel we have. Since I am not part of the Warranty API Team, I can't give you an ETA, but it is safe to say that restoration of the Warranty API is being actively worked on. How has the loss of the Warranty API impacted your business? Serial number. For devices managed by iLO Amplifier Pack, use iLO Amplifier Pack Product Entitlement Report. Like I told @valptx, I really do not want to shoot the messenger here. or. Search Find your product using your model name, product number or keywords. Hello Alejandro. We just hapened to have a tool that used the API, but other than that, all we can do is pass the feedback to the team that owns the API, and communicate their responses where possible. 9. just when i think the bar for HP cant get any lowerit does. Sorry, I can't give you an answer. Product Support Software & Drivers Warranty Check Enhanced Support Services Education and Training Product Return and Recycling OEM Solutions Validate Equipment Parts. It is receiving significant attention. We added a feature to include warranty infor for HP, so our thousands of customers, with hundreds of thousands of devices can collect warranties for HP, Dell, Apple, and Lenovo devices and plan ahead for fleet upgrades, replacements, etc. We need the purchase dates and warranty expiration dates for these computers so we can keep track of refreshing these devices. Thank you, for deploy HP API soon ;). (The old forum had out-of-date information.) (That gets you lawsuits.) Do you have a count of the total number of devices. Single product. The best way to find HP product information or to confirm your warranty status is to find your product name and model number (or Product NO or P/N on labels) and serial number (or Serial NO, S/N, or SN on labels). I've been searching for a direct email for the API team because the moderators in this forum are ineffective or show no result of escalation. Terms of Service Check the warranty end date of your product serial number for PW purchase, to ensure they are within the 120/45 day policy.
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